常见问题/ Common problem
  • FAQ
  • 发布时间:2014-12-3
  • Q:Are you a factory or trading company? 

    A:We are a factory.we produce thepower inverter.the solar charge controller and solar array box and solar powersystem.we also OEM& ODM the green energy product with the top class factoryin china

    Q:Where is your factory located? How can I visit there?

     A:Ourfactory is located in Beijing,the Capital of China, about 1 hours bus ride fromBeijing airport or Beijing train station .All our clients, from home or abroad,are warmly welcome to visit us!

    Q:How can I get some samples? 

     A: Weare honored to offer you samples.

    Q:How does your factory do regarding quality control? 

    A:"Quality is priority.multifit people always attach great importance to quality controlling from thevery beginning to the very end.  Our factory has gained ISO9001authentication

    Q:Where is your loading port

    A:Nearest loading Port is theTianJin Port China.the largest port in northern china

    or any Fob China Port

    Q:Can private individuals buy from http://multifitele.en.alibaba.com/

    Q:How do you ship the products? 

    - Sea Freight - Air Mail - Bulk Air Freight

    - Express Air Courier: DHL ,UPS, FedEx, EMS,Aramex - Ex-Works -appoint your own freight forwarder to collect the goods from our warehouse. 

    Q:How much does shipping cost? 

    A:It depends on the quantity ofgoods, the shipping method, and the country. Use the website, Online inquiry toour sales.

    Q:How long does it take to deliver the goods? 

    A:If the stocks, Most normalsized orders are sent out within 10 working days.  Courier delivery (UPS,FedEx, DHL) takes 2-6 days depending on your destination.  Else, Accordingto the actual number of orders, delivery of different.

    Q:How can I get the best prices? 

    A:You get cheaper per-item priceswhen you buy larger quantities. Use the website to see prices. Returningcustomers receive better discount levels.

    Q:Is it safe to buy from alibaba? 

    A:Buying from China can berisky... That''s why we give you more guarantees than anyone else. Buying fromalibaba is safe, secure and simple. alibaba offers you secure payment,guaranteed quality and guaranteed delivery.

    Q:Are multifit''s products good quality? 

    A:We will only send you the bestquality products.  multifit is the only China Factory to guarantee productquality via a total Quality Control process in our warehouse.  Toguarantee the quality of the products you buy from multifit, we''ve put in placea rigorous Quality Control process for all our products. Every product you buyfrom multifit has been quality controlled by our QC technicians before it wasput on the warehouse shelves. All products are visually inspected for goodappearance. All products are switched on and have their main functions testedone by one. All packages are checked to ensure they contain the correctaccessories. Accessories such as earphones and cables are tested as well. Noother supplier in China will go to the same lengths to guarantee the quality ofyour products.

    Q:What if the product is broken? 

    A:If any product is faulty, youcan send me the picture or video to us.and we sill study it.and supply thespare parts of PCB board free for after sale service

    Q:What if the product does not arrive? 

    A:We guarantee your products willarrive safely in your destination country basic of CNF&CIF.if it is FOBterms. We guarantee your products will arrive safely in your forwarderwarehouse In the unlikely event your package is lost, we will re-send the goodsor give you a full refund.

    Q:Can I copy your website text and pictures for my re-sellingbusiness? 

    A:You are welcome to copy themultifit product pictures and product descriptions, for use re-selling theseproducts.

    Q:How can I speak to multifit about product questions or otherqueries? 

    A:We will offer you full pre-sales and after-sales support viaphone, email, live chat, mail, or face-to-face meetings.

     

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